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The Story Behind the Name “Unire”

Ever wondered how Unire got its name?

We didn’t choose it because it sounded fancy.
We chose it because it meant something.

In Latin and Italian, “Unire” means “to unite, to bring together, to connect.”
In Portuguese, it means “to unite,” “to join,” or “to combine.”

And that’s exactly what we do.

We unite people, processes, and possibilities. From back-office operations to managing the biggest travel brands — our mission is simple: make things work better together.

But here’s the fun part 😄
In Italian, it’s pronounced “oo-NEE-reh.”
In India, we call it “You-Na-Aire.”

Not technically correct — but beautifully ours.

That’s the essence of Unire —
Bringing people, purpose, and progress together.

Technically Italian (or maybe Portuguese). Proudly Indian. Globally united. 🌍

Business Process Management Company | UnireBusiness Process Management Company | UnireBusiness Process Management Company | Unire
Travel Back Office Outsourcing Company in India

About UNIRE

Travel BPO & Business Process Outsourcing Expertise

UNIRE Business Solutions is an India-based Travel BPO and Business Process Outsourcing company specializing in Travel Back Office Outsourcing. Since 2012, we have supported travel companies worldwide with dedicated teams for travel operations and back-office processes.

Our services include contract loading, hotel mapping, rate management, reservation processing, air ticketing, fare comparison, customer support, promotions, stop sales, transfers and other travel operations. We work with DMCs, OTAs, TMCs, tour operators, travel wholesalers and other travel businesses that need reliable and scalable back-office support from India.

Travel Group
Why Choose UNIRE for Travel BPO?

UNIRE provides specialized Travel BPO and Travel Back Office Outsourcing services for travel companies that need reliable, scalable and process-driven operational support. Our India-based teams work according to defined workflows, service levels and quality requirements to support day-to-day travel operations.

Travel Industry Expertise Specialized experience in travel operations and back-office processes.
Dedicated Travel BPO Teams Trained resources aligned with your business processes, workflows and service requirements.
SLA-Driven Operations Structured processes designed around agreed turnaround times and quality requirements.
Scalable Operations Scale your travel operations as booking volumes, destinations and business requirements grow.
India-Based Global Delivery India-based Travel BPO delivery for international travel companies, providing dedicated and scalable back-office teams for travel operations.
Quality & Process Control Defined workflows, quality checks and operational monitoring.

Travel BPO Expertise Specialized Travel BPO & Back-Office Operations

Global Travel Operations Supporting travel businesses with India-based outsourcing expertise

Secure & Controlled Processes Structured workflows, access controls and process-based data handling

Our Services

Travel BPO & Back Office Outsourcing Services

Travel Back Office


At Unire, we offer complete Travel Back Office Process Management services designed to support DMCs, OTAs, and TMCs with accurate, efficient, and reliable backend operations. Our team helps you manage all essential travel processes so your business can run smoothly while you focus on customer experience and business growth.

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Contracts & Promotions


Our team manages contract uploads, special offers, room details, policies, and seasonal promotions with complete accuracy. Our team possesses expertise on multiple systems loading directly on to these as well as on extranets. We support OTAs, DMCs, TMCs, wholesalers, and hotel partners by handling contract loading, rate management, offers, and stop-sale updates—ensuring your system always shows correct, updated, and competitive information.

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Accounting & Finance Services


UNIRE Business Solutions supports businesses with day-to-day accounting and finance tasks, helping keep financial operations organised, accurate, and efficient. Our team manages key activities such as invoices, payment tracking, accounts payable and receivable, reconciliations, refunds, and financial reporting—ensuring your financial data is always clear and up to date.

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Reservation Process


UNIRE Business Solutions supports travel businesses with end-to-end reservation management, ensuring bookings are handled smoothly, accurately, and efficiently. Our team manages booking checks, amendments, special requests, guest notes, HCN reconfirmations, and supplier coordination—helping maintain organised operations and a seamless experience for customers.

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Voice / Non-Voice


UNIRE Business Solutions provides voice and non-voice support to help travel businesses manage customer communication smoothly and efficiently. Our team handles calls, emails, chats, and customer queries, ensuring clear communication, timely responses, and seamless support across all touchpoints.

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Air Ticketing


Our team handles all the ticketing work airlines require, so travel businesses can run smoothly without errors or delays. We support DMCs, OTAs, and TMCs with tasks like booking systems (GDS), fare checks, issuing tickets, processing payments, managing queues, and keeping records - all done correctly and on time.

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Team Member
Our team is ready to help you!

At the heart of our success is our incredible team who are either developing innovative solutions for clients, or indulging in some crazy brainstorming over a cup of coffee.

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Vinay Kalra

Managing Director / CEO

Vinay Kalra

Managing Director / CEO
Vinay’s imagination, and zeal for providing excellent, innovative solutions led to the founding of UNIRE.
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Puneet Mittal

Founder And Director

Puneet Mittal

Founder And Director
Puneet is the man of vision behind the company that provides international perspective to the organization.
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Rakesh Shah

COO

Rakesh Shah

COO
He is an MBA-Finance and experience of 30 years. He has developed his core competency time in the financial sector.
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Vishal Sood

Vice President

Vishal Sood

Vice President
Vishal Sood is a seasoned travel trade professional with over 27 years of experience.
Our System Expertise

Testimonials
We are Very Happy to Get Our Client’s Reviews.
"Unire is an exceptional company to work with. Definitely we will hire them for our upcoming processes . Hummingbird (UK)"
"Your company has provided excellent service and support to our Procurement team. - Kensington (US)"
"We have enjoyed working with you and cannot speak highly enough of your team. They have consistently delivered outstanding results over the years. They learned and grew alongside us, and did an excellent job of adapting to our clients' needs. - Tour Connect (US)"
"We have been very happy with your work and the friendly staff you allow to help with our loadings. - Purely Maldives (UK)"
"Fineway has always enjoyed working relationship as well as being inspired by your philosophy in customer service. As delivering accurate results of high quality is crucial in today’s fast-paced environment, choosing Unire as a partner was the perfect choice. I highly appreciate your team for making this partnership successful. - Fineway (Germany)"
"Unire's team expertise and professionalism have greatly impressed me. Their team is knowledgeable and responsive. - Interopa (UK)"
"Unire team is hardworking and knowledgeable, and we are delighted to work with them because they have consistently provided excellent service. - Ezeego (India)"
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Abdullah Zahir

Head of Contracting & System
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Nazia Kanji

Procurement Operations
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Michael Herrmann

President & Founder
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Richard Eyre

Managing Director
Fineway

Sebastian Ruhm

Product & Sales
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Carlo Lattuada

IT Manager
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Vikram Riar

Chief Operating Officer